Red Cherry Lashes
Original copy of the District Glow receipt/invoice must be present at the time of return/exchange. No exceptions. Return/exchange shipping costs must be paid by the customer. Unacceptable returns/exchanges sent back to District Glow will not be eligible for return nor exchange. The customer will be responsible for the freight charges if they would like the ineligible returned item(s) shipped back to them.
Shipping costs are only refunded if an error was made on the behalf of District Glow.
***Sorry, we DO NOT accept returns or exchanges on products that are on sale. We also DO NOT accept returns or exchanges on orders that include a free product or discounted products as promotions (i.e. free product with purchase over $20). All discounted product sales are FINAL. Also, we DO NOT accept returns or exchanges on liquid lipstick, lip gloss, mascara, eyeliner, eye pencils, lip pencils, primers, liquid foundations, liquid concealers, loose powders, eyelashes, eye lash adhesives, makeup brushes, makeup sponges, SiliSponges, eye lash curlers, liquid body makeups, hair combs UNLESS they come sealed from the manufacturer, and the seal has not been removed or tampered with.***
If there is a problem with your package delivery or tracking number, please contact USPS directly.
If USPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. Sorry, no exceptions.
Active Duty, Reserves, Dependents/Spouses, and Veterans are eligible for our storewide military discount. Please contact us at firstname.lastname@example.org and write DISCOUNT in the subject line.